Navigating AI in a High-Stakes World I’ve been reading through the latest industry updates and couldn’t help but feel that the AI landscape is shaking things up once again. One of the big stories recently is the complex interplay between the White House and Anthropic (source). While it might seem far removed from day-to-day design, the tension around AI access...
From Retirement Legacies to AI-Powered UX: Milestones, Experiments & What’s Next
Saluting Milestones & Embracing AI in Design Today, I’m taking a moment to reflect on some personal milestones alongside a deep dive into the evolving world of AI in design. I recently celebrated my dad’s retirement (yes, after a staggering 43 years in business!) and it got me thinking about how legacy meets innovation. His journey – from transforming his...
Cut Through the Smoke: Why AI Concerns Call for Better Training, Not Inaction
Cut Through the Smoke: Rethinking AI Concerns I’ve been mulling over some of the recent discussions on AI, especially after reading Jeremy Utley’s thought-provoking piece, “Real Concerns, Wrong Conclusion” (read here). The article highlights common AI worries that keep cropping up in industry Q&As – cognitive offloading, homogenisation, and sycophancy. What struck me was that these concerns often serve as...
Human-Centered UX: Better Chatbots, Fresh Research Panels, Responsible AI, and Smarter Icons
Chatbots with a Human Touch I’ve been mulling over how AI is revolutionising design, and one standout insight comes from Nielsen Norman Group’s piece on 10 Guidelines for Designing Your Site’s AI Chatbots. The article suggests that vague greetings won’t cut it anymore—you really need to signal capabilities upfront and even tailor suggested prompts to what users are doing at...