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Cut Through the Smoke: Why AI Concerns Call for Better Training, Not Inaction
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Cut Through the Smoke: Why AI Concerns Call for Better Training, Not Inaction

Cut Through the Smoke: Rethinking AI Concerns I’ve been mulling over some of the recent discussions on AI, especially after reading Jeremy Utley’s thought-provoking piece, “Real Concerns, Wrong Conclusion” (read here). The article highlights common AI worries that keep cropping up in industry Q&As – cognitive offloading, homogenisation, and sycophancy. What struck me was that...

Human-Centered UX: Better Chatbots, Fresh Research Panels, Responsible AI, and Smarter Icons
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Human-Centered UX: Better Chatbots, Fresh Research Panels, Responsible AI, and Smarter Icons

Chatbots with a Human Touch I’ve been mulling over how AI is revolutionising design, and one standout insight comes from Nielsen Norman Group’s piece on 10 Guidelines for Designing Your Site’s AI Chatbots. The article suggests that vague greetings won’t cut it anymore—you really need to signal capabilities upfront and even tailor suggested prompts to...

How AI and UX Trends Are Reshaping the Design Job—and Your Business
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How AI and UX Trends Are Reshaping the Design Job—and Your Business

AI Tools in Design: A New Era I’ve been catching up with my usual industry emails and newsletters over the past day, and one update that really grabbed my attention was from a LinkedIn post about Codeburn’s token optimisation and agentic coding. It’s fascinating to see the way AI tools are becoming integral to design...