Revamping AI Chatbots for Better Engagement Recently, I came across some intriguing insights about AI chatbots that really got me thinking about how we design interactions. According to an article by Maria Rosala, Georgia Kenderova, and Tanner Kohler (What Is Your Site’s AI Chatbot for?), many AI chatbots are missing the mark. They argue that...
The Design Process: Compressed but Very Much Alive I’ve been mulling over the classic debate: is the design process dead? After browsing through recent insights from NN/g – specifically, the article “Design Process Isn’t Dead, It’s Compressed” – I realised that the idea of a dying design process is simply a myth. Experienced designers aren’t...
Anthropic’s Legal Showdown and What It Means for AI Safety This morning I was reading about Anthropic’s bold move – suing the US government over its “supply chain risk” labelling and directives to drop Claude. While this may sound like a far cry from our daily design sprints, it touches on a broader subject of...
The Awkward AI Handshake That Sparked a Buzz This morning I couldn’t help but chuckle at the latest tech drama from the India AI Impact Summit. It turns out that, amidst what was meant to be a moment of unity, OpenAI’s Sam Altman and Anthropic’s Dario Amodei ended up in a rather awkward “handshake refusal”...