Real AI Augmentation In Action Over the past 24 hours, I’ve been reading some fascinating insights on AI augmentation in design – and one story really caught my eye. Joshua Wöhle’s experience (detailed in Jeremy Utley’s newsletter, read more here) shows how a single idea at a conference was transformed into a fully realised product draft while he was away...

Less Chat, More Answer: AI Chatbots That Get It Right I’ve been mulling over a recent piece by Nielsen Norman Group that really hit home about AI chatbots. In their “Less Chat, More Answer” article (read more here), the authors argue that site chatbots should ditch the small talk and deliver direct, precise answers – much like a search bar....

AI’s Quiet Takeover in Design Hey there, fellow designers. I’ve been mulling over some eye‐opening insights from my recent industry update – yes, even if you’re not writing code, AI is quietly reshaping our creative world. The feature that really caught my eye was the “Substitution Test” from Jeremy Utley’s recent piece. It’s a clever way of asking: if you...

AI Agents as Users: A New Frontier in UX Recently, I’ve been intrigued by the idea that AI agents are now essentially becoming users in their own right. Sarah Gibbons and Kate Moran at Nielsen Norman Group presented this thought-provoking concept, showing how humans are increasingly asking AI agents to navigate interfaces to get tasks done. This shift encourages us...