Revamping AI Chatbots for Better Engagement Recently, I came across some intriguing insights about AI chatbots that really got me thinking about how we design interactions. According to an article by Maria Rosala, Georgia Kenderova, and Tanner Kohler (What Is Your Site’s AI Chatbot for?), many AI chatbots are missing the mark. They argue that poor placement and vague value...
Design Isn’t Dead—It’s Evolving (Faster, Smarter, and Rooted in Better Research)
The Design Process: Compressed but Very Much Alive I’ve been mulling over the classic debate: is the design process dead? After browsing through recent insights from NN/g – specifically, the article “Design Process Isn’t Dead, It’s Compressed” – I realised that the idea of a dying design process is simply a myth. Experienced designers aren’t abandoning the process; instead, they’re...
AI Safety, Smarter Collaboration, and More Secure Digital Design: What These Updates Mean
Anthropic’s Legal Showdown and What It Means for AI Safety This morning I was reading about Anthropic’s bold move – suing the US government over its “supply chain risk” labelling and directives to drop Claude. While this may sound like a far cry from our daily design sprints, it touches on a broader subject of freedom and safety in tech...
Tech Sparks: From Awkward Handshakes to AI Breakthroughs
The Awkward AI Handshake That Sparked a Buzz This morning I couldn’t help but chuckle at the latest tech drama from the India AI Impact Summit. It turns out that, amidst what was meant to be a moment of unity, OpenAI’s Sam Altman and Anthropic’s Dario Amodei ended up in a rather awkward “handshake refusal” (more like a dodge) that...